Overview

• During pre-orders, many T-Mobile customers saw only a partial trade-in credit applied, often $200 instead of the roughly $800 promised on Go5G Plus.
• Apple notified affected buyers by email that the missing balance will be issued automatically as carrier bill credits after the trade-in is completed.
• The remediation window is one to three billing cycles, with reports also describing the rollout as occurring over the next three months.
• The shortfall primarily affected Go5G Plus customers; T-Mobile promotions vary by plan, with Go5G Plus offering around $800–$830 off and Go5G Next up to $1,100.
• Reports attribute the discrepancy to a trade-in system miscalculation, and some customers canceled orders before the correction was communicated.