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Customer Retention

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Verizon Beats Profit and Subscriber Forecasts but Falls Short on Q3 Sales

Dan Schulman pledges an aggressive overhaul following his appointment as CEO.

Verizon’s AI Support Rollout Draws New Complaints Over Bot Loops and Access to Live Help

Verizon Restores Loyalty Discounts Through Transfer PINs

T-Mobile’s T-Satellite Service Exits Beta With New Activation Requirements

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