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Passenger Relations

Customer Service Air Travel Safety Passenger Safety Emergency Response Disruptive Behavior Travel Safety Incidents Violent Crimes Public Disorder Disorderly Conduct

Flight Attendants Employ Toddler Babysitting Ploy to Coax Seat Swaps

Flight attendants say their ‘toddler babysit’ tactic works on 80% of flights

American Airlines Flight Diverts to JFK After Passenger's Aggressive Outburst

FAA Investigates Smoke Incident on American Eagle Flight as Route Faces Recurring Issues

Alaska Airlines Flight Attendant Intervenes in Violent Incident Before Takeoff