Business ❯Operations

Customer Service

Customer Service Chatbots Speech Recognition Retail Experience Data Breaches Workforce Management Speech Processing Public Reaction Revenue Growth Regulatory Compliance

Klarna Rehires Human Agents After AI-Driven Service Decline

The fintech firm is adopting a remote, app-based model to restore customer service quality while continuing to develop AI tools.

Marks & Spencer Cyber Incident Disrupts Services, Investigation Underway

Sky Announces 2,000 Customer Service Job Cuts and Call Center Closures

AI Technology Alters Indian Call Center Accents for Western Customers

Teleperformance Introduces AI to Modify Indian Call Center Agents' Accents

Qantas Reports $1.4 Billion Half-Year Profit and Resumes Dividends