Business ❯Operations

Customer Service

Service Efficiency Crisis Management Call Centers Guest Relations Wait Times Data Management AI Tools Order Management Service Improvement Chatbots Check-in Process Technology Integration Restaurant Operations Payment Systems Customer Experience Pricing Strategies User Experience Complaints

Klarna Rehires Human Agents After AI-Driven Service Decline

The fintech firm is adopting a remote, app-based model to restore customer service quality while continuing to develop AI tools.

Stansted Airport IT Failure Disrupts Thousands Despite System Restoration

Ballenoil Apologizes and Commits to Repairs After Water-Contaminated Fuel Damages Vehicles

Marks & Spencer Cyber Incident Disrupts Services, Investigation Underway

Sky Announces 2,000 Customer Service Job Cuts and Call Center Closures

Ryanair to Eliminate Airport Check-In Desks and Paper Boarding Passes by November

AI Technology Alters Indian Call Center Accents for Western Customers

Teleperformance Introduces AI to Modify Indian Call Center Agents' Accents

Qantas Reports $1.4 Billion Half-Year Profit and Resumes Dividends

Byte Federal Data Breach Exposes Personal Information of 58,000 Bitcoin ATM Users

Disney World Overhauls Skip-the-Line System with New Lightning Lane Passes

National Lottery App and Website Go Offline Amid Global IT Disruption