Overview

• Between August 12 and 13, Richter’s Burger Co. at Universal Studios Florida removed all mobile ordering capabilities even though it remains advertised in the resort app and website.
• On-site team members say they have no information on why the mobile ordering option was deactivated and are currently processing only in-person counter orders.
• Guests relying on mobile ordering have been caught off guard by unexpected wait times at Richter’s while other quick-service venues in the park continue to use the feature.
• Universal Orlando Resort’s official channels continue to promote mobile ordering as a resort-wide convenience without noting any service interruptions at specific locations.
• In the absence of a formal statement, observers and reporters are speculating that the pause could be due to technical glitches, staffing shortages, or a temporary operational test.