Crisis Management Service Failures Service Quality Service Standards Safety Protocols Service Protocols Service Policies Service Management Fraud Investigation Service Improvement Passenger Policies Regulatory Compliance Passenger Experience Policy Enforcement Health and Safety Policies Incident Management Crisis Communication Employee Training Crisis Response Corporate Responsibility Transparency Issues Employee Treatment Duty of Care Service Disruptions
An FBI affidavit details a delusional outburst culminating in passenger restraint, with agents meeting the flight on arrival.