Overview

• On July 14, Southwest Flight 2637 from New Orleans to Orlando was delayed almost five hours and most travelers were rebooked onto an earlier flight from a nearby gate.
• Camille Tate and Sherri Brun say they received no verbal notice and could not see posted updates, so they remained at their original gate and later found themselves as the only two passengers on the later flight.
• The airline issued a public apology and offered each woman a $100 travel voucher while noting its records show they stayed on their originally scheduled flight.
• Southwest disputed media accounts that staff “forgot” the passengers, explaining that the delayed flight kept its original number and gate assignment intact.
• Advocates point to Air Carrier Access Act requirements for prompt communication with visually impaired travelers and say the incident highlights ongoing gaps in airline accessibility practices.