Business ❯ Retail

Customer Experience

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Kohl’s Rules Out Major Store Closures or Openings in 2026 to Focus on Optimization

CEO Michael Bender cites profitability at over 90% of roughly 1,150 locations to justify an optimization pivot.

Genesco Shares Jump on Q4 Beat as ‘Footwear First’ Plan Targets Journeys Growth

Target Hits 2,000 U.S. Stores, Accelerates 2026 Buildout With $5 Billion Push

Target Unveils $6 Billion Turnaround Under New CEO Fiddelke

Woolworths Reins In 'Olive' After Odd Banter and Pricing Errors

Nottingham Cafe Till Error Prints £63 Quadrillion Gift-Card Balance

Co-op to Roll Out Dual-Screen ‘Flexi Checkouts’ to 150 Stores by April

Tesco Adds 120,000 Easter Delivery and Click+Collect Slots, Opens Bookings Early

Aldi Maps 2026 Regional Spend in £1.6 Billion UK Expansion

Apple Sets Feb. 26 Opening for Borivali Store, Its Second in Mumbai

Dresden Police Probe Escalator Failure That Severely Injured Shopper

Target Cuts 500 Non-Store Jobs to Reinvest in Staffing as New CEO Overhauls Field Structure

Sainsbury's Apologizes After Facewatch Alert Leads Staff to Eject Wrong Shopper

Amazon Elevates Dharmesh Mehta to CEO Technical Advisor as Amit Agarwal Takes Over Seller Services

Starbucks Revamps Rewards With Tiered Status Launching March 10

Sports Direct to End Free Loyalty Scheme on Jan. 31 as Rewards Move to Frasers Plus

Walmart Keeps Apple Pay Blocked in U.S. Stores for 2026

Primark to Close Select In-Store Cafes Over the Next 12 Months

Alamo Drafthouse to Make In-Movie Phone Ordering Mandatory Next Month

Over 400 U.S. GameStop Stores Reported Closed or Closing This Month