Overview
- Costco removed access to CostcoNext.com this week, redirecting the site to a customer support page that states its storefronts are no longer available.
- The support page lists dozens of affected vendors by name and instructs members to contact those sellers directly for returns, cancellations and warranty inquiries.
- Costco Next was a curated, members‑only third‑party marketplace where brands fulfilled orders themselves instead of Costco handling shipping or returns.
- Company executives had previously touted strong growth for Costco Next, with CFO Gary Millerchip saying Q3 fiscal 2025 sales equaled all of fiscal 2022, making the abrupt closure unexpected.
- The shutdown shifts aftercare work and refunds onto sellers and leaves unanswered questions about Costco’s broader e‑commerce plans while journalists and vendors await a further company statement.