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Crisis Management

Public Relations Communication Strategies Incident Response Travel Industry Operational Challenges Company Responses Refund Policies Communication Corporate Responsibility Passenger Relations

Diesel Mixed Into Gas at Clinton Township Meijer Station Prompts Repairs, Reimbursement

Meijer pledges to pay for repairs following a vendor error.

Disney World Monorail Halted by Mechanical Failure, Back in Service the Next Day

Walmart Restores App and Website After Brief Morning Outage

Monte de Piedad Strike Reaches 80 Days With No Agreement After Fresh Talks

Target Restores App and Website After Global Outage in Final Holiday Week

Venmo Says Service Restored After Widespread Evening Outage

DFDS Apologizes After Adult Film Accidentally Airs on Dieppe–Newhaven Ferry

99 App Outage Disrupts Rides Across Brazil as Company Begins Restoring Service

Azul’s Madrid–Campinas Disruptions Stretch Into a Fourth Day as Rebookings Begin

LNER Confirms Supplier Breach Exposing Passenger Contact and Journey Data

Virgin Australia Bali–Brisbane Flight Left Without Working Toilets for Six Hours

Presthaven Holiday Park to Reopen After Welsh Water Fixes Burst Main

Cathay Pacific Faces Outcry Over 28-Hour Cabin Ordeal After Storm Diversion

Eurostar Evacuates Stranded Passengers After Power Failure, Offers 300% Compensation

American Airlines Restores Systems After Network-Wide Outage

Garuda Indonesia Suspends Cabin Crew After Passenger’s iPhone Tracked to Crew’s Hotel

Power Failure Disrupts Passport Control at Manchester Airport's Terminal 3

Cathay Pacific Faces Scrutiny After Serving Wine to 3-Year-Old Passenger

Haidilao Offers Compensation After Viral Video Shows Diners Urinating in Hotpot

Qatar Airways Defends Handling of Passenger Death After Couple's Complaint