Travel ❯ Aviation ❯ Airlines ❯ Customer Experience

Policy Changes

Etihad Guest Tightens Award Rules With 72‑Hour Blackout and Miles‑Only Refunds

Fees now vary by Value, Comfort, Deluxe bundles, with percentage penalties that convert cash surcharges into miles.

Southwest Tightens Policy for Plus-Size Flyers, Requiring Extra Seats to Be Bought Upfront