Travel ❯ Aviation ❯ Airlines

Customer Experience

Loyalty Programs In-flight Services Service Quality Comfort Features Feedback Business Class Seating Arrangements Lounge Access Mobile Applications Frequent Flyer Programs

Breeze and Avianca Add Orlando Service as Carriers Move to Fill Spirit’s Void

Budget flyers still face fewer choices as replacements roll out.

Alaska Airlines Adds Santa Rosa Routes and Restores Long Beach–Seattle Link

Cathay Pacific Reopens Revamped The Wing, First in Hong Kong With Tighter Access

ACSI 2026: Travel Satisfaction Rises as Tech Upgrades Lift Delta to No. 1

Alaska Air, Bank of America Extend Co-Brand Card Deal, Move Toward Single Issuer

Contour Restores Macon–Baltimore Flights and Adds New Fort Lauderdale Route for June Launch

Alaska Airlines Debuts Lie-Flat Suites on 787-9s for New Seattle Long-Haul Routes

Viral Video Revives Scrutiny of American Airlines Tickets That Route Passengers by Bus

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

United Unveils ‘Relax Row,’ Couch-Style Economy Seats Coming in 2027

United Unveils ‘Relax Row’ Beds in Economy on 777s and 787s Starting 2027

EasyJet Orders Lighter Kestrel Seats for 237 New Airbus Jets From 2028

American Airlines’ One-Day Offer Confirms Business Upgrades From Premium Economy for August Flights

Ryanair Ranked Worst Short-Haul Airline in UK Which? Survey

Porter Airlines to Launch Year-Round Austin–Toronto Nonstop May 21, 2026

United and JetBlue Launch Cross-Booking of Flights With Cash, Miles or Points

Southwest’s Assigned Seating Launch Brings Mixed Reactions and Early Hiccups

Air Canada Sets Winter 2026–27 Expansion With Quito and Year-Round Toronto–Europe Routes

Turkish Airlines Crew Let Economy Passengers Sit in Business, Then Withheld Service

Ryanair’s Five-Word Quip Targets Landing Applause