Travel ❯ Aviation ❯ Airlines

Customer Experience

Loyalty Programs In-flight Services Feedback Service Quality Business Class Policy Changes Service Changes Seating Arrangements Frequent Flyer Programs Lounge Access

6 ARTICLES

last wk.

United Turns A321XLR Middle Seat Into Paid Table in Economy Plus

The change adds guaranteed elbow room for two customers, could keep the jet at a 150-seat layout that affects crew numbers, and will be fitted across United’s 50 A321XLRs with pricing and on-sale dates to follow.

8 ARTICLES

3w ago

American Airlines to Open Provisions Grab-and-Go Lounge at JFK Terminal 8

3 ARTICLES

last mo.

Qantas Drops Plan for Dedicated First Lounge at London Heathrow

3 ARTICLES

last mo.

American Airlines Surprises Los Angeles–Seattle Passengers With U.S. World Cup Jerseys

6 ARTICLES

last mo.

Alaska Airlines Ends Points and Status on Saver Fares, Raises Partner Award Fees

13 ARTICLES

last mo.

Southwest Reverses Part of Its 'Customers of Size' Rule

4 ARTICLES

2mo ago

Passenger Opens Pack of Dairy Milk Buttons on easyJet and Finds One Fused, Discolored Lump

11 ARTICLES

2mo ago

Cathay Pacific Reopens Revamped The Wing, First in Hong Kong With Tighter Access

3 ARTICLES

3mo ago

ACSI 2026: Travel Satisfaction Rises as Tech Upgrades Lift Delta to No. 1

4 ARTICLES

3mo ago

Alaska Air, Bank of America Extend Co-Brand Card Deal, Move Toward Single Issuer

3 ARTICLES

3mo ago

Contour Restores Macon–Baltimore Flights and Adds New Fort Lauderdale Route for June Launch

3 ARTICLES

3mo ago

Alaska Airlines Debuts Lie-Flat Suites on 787-9s for New Seattle Long-Haul Routes

5 ARTICLES

4mo ago

Viral Video Revives Scrutiny of American Airlines Tickets That Route Passengers by Bus

Customer Experience

United Turns A321XLR Middle Seat Into Paid Table in Economy Plus

American Airlines to Open Provisions Grab-and-Go Lounge at JFK Terminal 8

Qantas Drops Plan for Dedicated First Lounge at London Heathrow

American Airlines Surprises Los Angeles–Seattle Passengers With U.S. World Cup Jerseys

Alaska Airlines Ends Points and Status on Saver Fares, Raises Partner Award Fees

Southwest Reverses Part of Its 'Customers of Size' Rule

Passenger Opens Pack of Dairy Milk Buttons on easyJet and Finds One Fused, Discolored Lump

British Airways Raises Cash Charges on Avios Reward Flights Starting May 27

Jet2 Curtails In-Flight Food and Retail After Catering Disruption

Cathay Pacific to Close Gates 15 Minutes Before Departure From June 1

Never miss stories about

Customer Experience

Southwest, Frontier and Breeze Expand to Replace Spirit at Orlando

Jet2 Launches 76-Seat ‘Business-Class’ 737 for VIP Charters

Alaska Airlines Adds Santa Rosa Routes and Restores Long Beach–Seattle Link

Lufthansa Launches Economy Basic Fare That Drops Free Cabin Trolley

Cathay Pacific Reopens Revamped The Wing, First in Hong Kong With Tighter Access

ACSI 2026: Travel Satisfaction Rises as Tech Upgrades Lift Delta to No. 1

Alaska Air, Bank of America Extend Co-Brand Card Deal, Move Toward Single Issuer

Contour Restores Macon–Baltimore Flights and Adds New Fort Lauderdale Route for June Launch

Alaska Airlines Debuts Lie-Flat Suites on 787-9s for New Seattle Long-Haul Routes

Viral Video Revives Scrutiny of American Airlines Tickets That Route Passengers by Bus

Never miss stories about

Customer Experience