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Customer Experience

Loyalty Programs In-flight Services Passenger Feedback Complaints Policy Changes Business Class Service Quality Air India Plus-Size Passengers Baggage Allowance

British Airways Drops Hot Breakfast on Select Club Europe Flights Starting January 7

The airline says the change will simplify crew service to increase time with customers.

United’s Basic Economy Stays Among the Most Restrictive in U.S. Air Travel

Alaska Airlines Adds Seven Nonstops From Anchorage and Portland for 2026

Frontier Airlines Announces 23 New Routes for Early 2026, Boosts Las Vegas Service

TAP Air Portugal Sets Summer 2026 Premium Economy Launch With 'Neighbor‑Free' Seats

Turkish Miles&Smiles Quietly Hikes Partner Domestic Awards, Ending Cheap Hawaii Redemptions

British Airways To Raise Avios Reward Prices On Dec. 15 With Higher Points And Cash Co-Pays

Southwest to Require Extra Seat for Passengers Who Exceed Armrest Width Starting Jan. 27

Etihad Guest Tightens Award Rules With 72‑Hour Blackout and Miles‑Only Refunds

Air Arabia to Launch Twice-Daily Sharjah–London Gatwick Flights in March 2026

Qatar Airways Starts Charging for Advance Seats on Business-Class Award Tickets

Qantas Introduces Economy Plus With More Legroom, Launching February 2026

Southwest and Philippine Airlines Launch Interline for Single-Ticket U.S.–Asia Connections

Amex Offers 15% Transfer Bonus to Avianca LifeMiles Through Nov. 30

WestJet Starts 737 Cabin Retrofit That Makes Most Economy Seats Fixed-Recline

Thai Airways Unveils 'Premium Economy Plus' With Lie-Flat Seats on Ex‑Virgin A330s

Air Canada Makes Beer, Wine and Snacks Free in Economy on All Flights

Avelo Launches Avelo PLUS Membership With Discounted Fares and Priority Boarding

Virgin Australia Launches Bidding for Neighbor-Free Seats on Select Flights

Virgin Australia Opens Bookings for Australia’s First In‑Cabin Pets Trial