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Passenger Rights

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Influencer Says Lufthansa Gate Agent Called Her 'Naked' and Made Her Zip Up Before Boarding

An internal review is under way to examine staff conduct regarding discretionary enforcement of the airline's clothing expectations.

Influencer Removed From Jetstar Flight in Thailand After Recent Cosmetic Surgery

Frontier Faces Backlash Over Removal of Deaf Passenger as Airline Cites Open-Container Violation

Southwest Airlines Apologizes After Two Blind Passengers Are Left Behind

Spirit Airlines Refuses Boarding for Post-Surgery Passenger, Issues Refund

United Airlines Apologizes After Falsely Accusing Multiracial Family of Trafficking