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Guest Experience

Concierge Services Technology Updates Dining Dining Services Privacy Policies Attraction Management Theme Parks Ticketing Issues Service Improvements Communication Strategies

Islands of Adventure’s Port of Entry Starbucks Closes Without Notice

Signage points to CityWalk or Universal Studios Florida despite access limits for many guests.

Disney Posts Detailed Attraction Queue Re-Entry Guidance on Park Websites

Hogwarts Express at Universal Orlando to Close Feb. 9–23 for Refurbishment

Queue Cutting Remains Disney World’s Most-Broken Rule

Disney Requires Daily Entry Into All Occupied Hotel Rooms

Second Living With the Land Boat Takes On Water at EPCOT as Ride Reopens

Disney Dining Outage Disrupts Both Coasts, With Disney World Back Online and Disneyland Still Down

Disney World Restores In-App Dining Reservations After Beak & Barrel Surge