Business ❯Customer Experience

Service Improvement

Menu Simplification Operational Efficiency Airline Operations Menu Changes Store Environment Operational Strategies Digital Innovation Store Atmosphere Operational Changes Flight Operations Mobile Ordering

British Airways Achieves Record Punctuality with AI Innovations

The airline reports 86% of Heathrow flights departed on time in Q1 2025, but long delays remain above pre-pandemic levels as summer travel looms.

Starbucks Updates Dress Code to Highlight Green Apron

American Airlines Tests Technology to Deter Boarding Line Jumpers

Starbucks Shares Surge as Elliott Investment Takes Significant Stake