Business ❯Aviation ❯Airline Industry

Customer Service

Crisis Management Passenger Rights Catering Services Passenger Amenities Technology Integration Luggage Management Refund Policies Service Changes Booking Systems Frontier Airlines

United and Delta Sued for Selling ‘Window’ Seats Without Windows

The cases argue airlines misled travelers by labeling wall-adjacent seats as windows.

Max Fosh Abandons Airline Refund Claim After Lawyer Warns of Fraudulent Death Prank

Mumbai Consumer Panel Orders SpiceJet to Pay Rs25,000 Compensation and Rs5,000 Litigation Costs

Weather-related air traffic restrictions strand UK holidaymakers in Majorca

Viral Reviews Challenge IndiGo's 'Worst Airline' Ranking

Consumer Groups File EU Complaint Against Airlines Over Hand-Luggage Fees

British Airways Defends Denial of Family's Boarding Over Child's Insect Bites

CEO Sues American Airlines Over Alleged Inaction During Inappropriate Incident

Southwest Airlines Ends Free Checked Bag Policy After 50 Years

Union Minister Criticizes Air India Over Broken Seat Incident

Apple AirTag Tracking Now Integrated With Major Airlines for Lost Luggage

United Airlines Launches AirTag Integration for Faster Lost Luggage Recovery

Spirit Airlines Faces Backlash After Women Removed for Wearing Crop Tops

Air India Passenger Finds Cockroach in In-Flight Meal, Airline Promises Action

IndiGo Flight Delayed for Hours, Passengers Stranded at Mumbai Airport