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United and Delta Sued for Selling ‘Window’ Seats Without Windows

The cases argue airlines misled travelers by labeling wall-adjacent seats as windows.

United, Delta, and American Airlines planes at Phoenix Sky Harbor International Airport (PHX) - stock photo
Phoenix, AZ - December 1, 2023: Photo of United, Delta, and American Airlines passenger planes at Phoenix Sky Harbor International Airport (PHX)
Airplane cabin aisle during a night flight.
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Overview

  • Plaintiffs filed proposed class actions on Aug. 19 in federal courts in San Francisco and Brooklyn, seeking millions of dollars for more than 1 million passengers per airline.
  • The complaints focus on certain Boeing 737 and 757 jets and Airbus A321s where ducts or wiring block window installation in specific rows, yet the seats were sold as window options.
  • Rivals including American and Alaska flag “no window view” seats during booking, while the suits say United and Delta charge seat-selection premiums that can exceed $50 domestically and $100 on some international flights.
  • Named plaintiffs Aviva Copaken and Marc Brenman say United issued only partial refunds for windowless seats, and Nicholas Meyer alleges a similar experience on a Delta Boeing 757.
  • The lawsuits seek refunds, damages and injunctions requiring clear disclosure of seats lacking windows, and both airlines have declined or not provided substantive comment so far.