Business ❯ Finance ❯ Banking

Customer Service

Account Management Customer Experience Digital Banking User Experience Community Banking Support Services Service Outage In-Person Banking Technical Issues Customer Communication

Bank Rep Hung Up on Pope Leo During Account Update Call

Bank ID rules can trip up even prominent customers.

Customers Bank Strikes Multiyear OpenAI Deal to Build AI Agents for Lending, Deposits and Payments

Lloyds Clarifies Email Alerts After Complaint Over Paper-Only Preference

RBI Issues Unified E‑Mandate Rules for Recurring Payments, Including Cross‑Border

BCP Temporarily Shuts Mobile Banking and Yape for Scheduled Maintenance Early Sunday

Banamex Suffers Nationwide Mobile Outage as Customers Report Anomalous Transactions

Trade Republic Ditches Bots for 24/7 Human Support in €80 Million Service Overhaul

Halifax and NatWest Set New UK Branch Closures for May–June 2026 as Barclays Pauses Cuts

Santander Sets April–May Closure Dates for 40 UK Branches

State Bank of Pakistan Eases Rules for IT Exporters, Sets One-Day Processing

Barclays Halts Closures and Plans New Branches as ‘Bank Manager’ Returns

Nationwide Raises Fixed-Rate ISA Rates Before Tax-Year Cutoff

UPI Payments Disrupted Across India During SBI Maintenance Extension

Lloyds Says App Glitch Exposed Data of 448,000 Customers

Banco do Brasil Confirms Pix Outage as Transfer Complaints Spike

Lloyds Says March App Bug Exposed 448,000 Users as Payouts Begin

BBVA México Says App Perception Rebounds as Usage Jumps After 2025 Redesign

Lloyds App Glitch Briefly Exposed Some Customers’ Details Without Account Access, Bank Says

Indecopi Confirms S/34,210 Fine Against BCP Over Unpaid Credit-Card Cashback

Santander Sets April–May Closures for 40 UK Branches