Travel ❯ Aviation ❯ Airlines

Customer Service

Passenger Experience Passenger Rights Refund Policies Compensation Policies Flight Delays Passenger Assistance Compensation Flight Cancellations Incidents Policies

Alaska Airlines Ends Points and Status on Saver Fares, Raises Partner Award Fees

Alaska says the changes aim to preserve Atmos Rewards' long-term sustainability.

Southwest Lets Gate Agents Offer Free Adjacent Seats to Plus-Size Passengers

British Airways Trims Summer Middle East Schedule, Retires Jeddah Route

Jet2 Rewards 8-Year-Old Who Prevented Diversion by Calming Unruly Passenger

EasyJet Issues Full Refund for £4,000 Stag-Do Flights After Newspaper Intervention

Lufthansa Launches Economy Basic Fare That Drops Free Cabin Trolley

Two Ryanair Flights to Marrakech Leave Large Groups Behind in France

EasyJet Offloads 5 Passengers From Southend–Málaga Flight Over Takeoff Weight Limit

EasyJet Confirms Five Volunteers Left Southend–Malaga Flight Over Weight Limits

Etihad Cuts In-Cabin Pet Fee to $399 Through May 31

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

Southwest Faces Scrutiny Over ‘Extra Seat’ Rule After Passenger’s Ticket Canceled at Gate

Allegiant Waives Change and Cancellation Fees During Partial U.S. Government Shutdown

Alaska Airlines Apologizes After Brenda Song Says Family’s First‑Class Seats Were Reassigned

Ryanair’s Viral Video Mocks Unrealistic Demands From Passengers Who Miss Flights

American Airlines’ One-Day Offer Confirms Business Upgrades From Premium Economy for August Flights

Southwest to Exit Chicago O’Hare and Washington Dulles on June 4

Reports Say Southwest Is Testing Premium-Only Cleaning Between Flights

Southwest Refines Assigned-Seating Rollout With Reserved Bin Space and Rebalanced Boarding

American Airlines Double-Caters London Flights, Trims Premium Service During Heathrow Catering Disruption