Travel ❯ Aviation ❯ Airlines

Customer Service

Passenger Experience Passenger Rights Refund Policies Flight Delays Compensation Policies Flight Cancellations Policies Compensation Incidents Accessibility

Etihad Cuts In-Cabin Pet Fee to $399 Through May 31

The airline says the lower price meets rising demand for keeping cats and dogs with their owners during flights.

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

Southwest Faces Scrutiny Over ‘Extra Seat’ Rule After Passenger’s Ticket Canceled at Gate

Allegiant Waives Change and Cancellation Fees During Partial U.S. Government Shutdown

Alaska Airlines Apologizes After Brenda Song Says Family’s First‑Class Seats Were Reassigned

American Airlines’ One-Day Offer Confirms Business Upgrades From Premium Economy for August Flights

Southwest to Exit Chicago O’Hare and Washington Dulles on June 4

Reports Say Southwest Is Testing Premium-Only Cleaning Between Flights

Southwest Refines Assigned-Seating Rollout With Reserved Bin Space and Rebalanced Boarding

American Airlines Double-Caters London Flights, Trims Premium Service During Heathrow Catering Disruption

Ryanair Ranked Worst Short-Haul Airline in UK Which? Survey

Jim Breuer Says American Airlines Downgraded Him From First Class at the Gate

Munich Airport Overnight Stranding Prompts Inquiry After Hundreds Kept on Planes

British Airways Bottle-Opening Dispute Goes Viral After Passenger Alleges Condescension

Virgin Atlantic Apologizes After Passenger Alleges 'Moldy' Vegan Sandwich on Long-Haul Flight

United Traveler Bound for Nicaragua Accidentally Flies to Tokyo After Boarding Wrong Plane

PIA Launches 10% Fare Cut for Paris-to-Pakistan Flights With Feb. 10 Booking Deadline

Turkish Airlines Crew Let Economy Passengers Sit in Business, Then Withheld Service

American Airlines Rolls Out App Hub for Disruptions With Instant Rebooking and Real-Time Bag Tracking

Virgin Atlantic Flight Attendant Debunks Upgrade 'Hacks,' Says Status or Payment Wins