Aviation ❯ Airlines

Customer Service

Passenger Rights Passenger Experience Communication Complaints Baggage Handling Employee Conduct Passenger Assistance Incidents Flight Attendants Flight Operations

United Employee Appears to Threaten to Call ICE on Passenger at SFO

The airline says it is investigating the viral July 14 video because a citizenship-linked threat raises legal and reputational risks for the carrier.

Singapore Airlines Gates KrisFlyer Award Search Behind Minimum 1,000‑Mile Balance

United Agent Appears to Threaten Passenger With ICE at San Francisco Airport

Deaf IndiGo Staffer at Delhi Airport Wins Praise After Viral Check-In Video

Qatar Airways Returns Headphones Left on Plane Four Years Earlier

SpiceJet Suspends Staffer After Viral Bagdogra Confrontation

Emirates Prioritises Safety and Reliability Over Fare Cuts

Southwest Lets Gate Agents Offer Free Adjacent Seats to Plus-Size Passengers

Southwest Reverses Part of Its 'Customers of Size' Rule

British Airways Refuses Boarding to 13-Year-Old With Tourette’s After He Shouts 'Bomb'

Flight Attendant Repairs Passenger’s Broken Glasses Midflight

Spirit Airlines Shuts Down After Rescue Talks Fail, Pressuring Summer Fares

Lufthansa Rolls Out 'FOX' Premium Service Across All Long-Haul Cabins

EasyJet Issues Full Refund for £4,000 Stag-Do Flights After Newspaper Intervention

British Airways to Revoke Mistaken Status Extensions After Loyalty-Program Error

Lufthansa Overhauls Fares, Drops Free Cabin Suitcase and Hikes Flex Cancellation Fees

United Will Serve Godiva Chocolates in Domestic First Class This April

Southwest Faces Scrutiny Over ‘Extra Seat’ Rule After Passenger’s Ticket Canceled at Gate

Qantas to End Lounge Access on Jetstar International for Most Members, Curb Pass Transfers

Rapper Chika Accuses Delta of Shattering $5,000 Rimowa Luggage