Business ❯ Hospitality ❯ Theme Park Operations

Customer Experience

Service Enhancements Seating Arrangements Disney Parks Reservation Management Policy Implementation Service Adjustments Service Improvements Crowd Control Strategies Guest Relations Attraction Management

Disney Begins Phased Refresh at Magic Kingdom’s Plaza Restaurant With New Milkshakes

The in-place update keeps the dining room open to let Disney measure demand in real time.

Six Flags Over Texas Imposes Daily Chaperone Rule for Guests 17 and Under

Scanner Alert Reports Fire at EPCOT as Park Operations Continue

Disney Pulls EPCOT Breezeway Seating as Princess Half Marathon Weekend Begins

Super Bowl Crowds Converge on Universal Orlando as CityWalk Venue Sells Out

Harambe Market Reopens Feb. 5 at Animal Kingdom With Mobile Order and New Burger-and-Chicken Focus

Guest Reports Describe Widespread Queue Misconduct at Universal Orlando