Business ❯ Aviation Industry ❯ Airline Operations

Customer Experience

Service Innovation Digital Transformation Digital Experience Cabin Upgrades Service Interruptions Boarding Efficiency Seating Innovations Premium Seating Inaugural Flights Noise Reduction Policies

Air New Zealand Completes Digital ID Trial to Cut Passport Checks

The carrier will expand testing to more routes, targeting Australia next.

United Opens Bookings for 787-9 ‘Elevated’ Cabin, Debuting Polaris Studio on SFO–Singapore

United Airlines Makes Headphones Mandatory for In-Flight Personal Audio

Lufthansa Opens Most Allegris 787-9 Business Seats for Sale After FAA Milestone

Lufthansa Starts A380 Business-Class Retrofit With Thompson Seats in February

Gulf Air Picks Starlink for Free, Gate-to-Gate Wi‑Fi Across Entire Fleet Starting Mid‑2026

Flydubai Signs SpaceX Deal to Equip 737 Fleet With Starlink Wi‑Fi

United Sets First Starlink-Equipped Mainline Flight for Takeoff

Viral Gate Confrontation at Bengaluru Airport as IndiGo Flyer Alleges Abuse After Denied Boarding

American Airlines Tests Technology to Deter Boarding Line Jumpers

Swiss International to Modify Airbus A330s Due to Heavy First-Class Seats