Business ❯ Finance ❯ Banking

Customer Experience

Digital Transformation Service Disruption Service Reliability User Feedback Service Accessibility Feedback Mechanisms Service Quality Program Changes Operational Efficiency Branch Modernization

ING Elevates HR Role by Appointing Hilde Garssen to Management Board

ING says the move will strengthen people, culture and organisational capabilities to support its broader transformation.

Customers Bank Strikes Multiyear OpenAI Deal to Build AI Agents for Lending, Deposits and Payments

Santander Sets April–May Closure Dates for 40 UK Branches

Bank of Punjab Confirms Record 2025 Profit as Deposits Top Rs2 Trillion

Fifth Third Closes $10.9 Billion Comerica Acquisition, Sets Integration Timetable

Lloyds Addresses Complaints Over Missed £200 Switch Bonus

Deutsche Bank and Postbank Users Report Ongoing Login Problems After Monday Outage

Nationwide Pledges to Keep 696 Branches Open Through 2030 as App Lacks Cheque Deposit

Lloyds and Halifax Set 55 Branch Closures for 2026, Publishing Full Dates and Locations

Lloyds Tells App Users to Rely on 'Available Balance' After Request for Pending Totals

Bradesco Apps Suffer Hours-Long Outage, Blocking PIX and Bill Payments

Westpac Outage Disrupts EFTPOS and Online Banking After Midday

BCP Rolls Out In‑Person Emergency Card Blocking at Agents Nationwide

SBI Centralizes East and Northeast Trade Finance at Kolkata Digital Hub

Ten UK Bank Branches Close This Week as NatWest, Lloyds and Halifax Shrink Networks

Lloyds Standardizes Shorter Branch Hours as UK Banks Press Ahead With October Closures

Lloyds Launches App Barcode Cash Deposits, a First for a Major UK Bank

Esh Bank to Share 50% of Deposit Interest With Customers Starting Early 2026

JPMorgan Sets Q2 2026 Launch for Chase in Germany

NatWest Starts September Branch Shutdowns Across UK