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Customer Experience

Loyalty Programs Points and Rewards Programs Refund Policies Innovative Products Flight Cancellations Business Class Flight Changes Booking Issues Flight Scheduling In-flight Amenities

Southwest Gives Spirit Captain a Final Salute as Airline Shuts Down

The salute underscored rival airlines stepping in to assist Spirit customers.

Beond Pauses Maldives–Europe Network for Summer, Plans October Restart

Aeroméxico Named World’s Most Punctual Airline for Second Straight Year

Delta President Glen Hauenstein to Retire in 2026 as Joe Esposito Becomes Chief Commercial Officer

Pegasus to Acquire Czech Airlines and Smartwings in €154 Million Deal

Lufthansa Vows No Further Domestic Cuts for Summer as Product Overhaul Accelerates

Spirit to Exit Hartford and Minneapolis as Network Shrinks Under Restructuring

Qantas Begins A321XLR Flights, Commits to Extra Toilet After Criticism

Southwest Jet Diverts to LAX After Apparent Engine Failure Leaving Burbank

Air India Express Cancels Vijayawada–Bengaluru Flight After Eagle Strike During Taxi

Delta to Scale AI-Powered Dynamic Fares to 20% of Domestic Flights