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Customer Experience

Loyalty Programs Passenger Rights Ticketing Issues Service Enhancements Cancellations Complaint Handling Travel Issues Service Quality Baggage Policies Flight Cancellations Flight Anxiety Travel Disruptions Service Disruption Destination Changes Fare Structures First Class Fare Bundles Disruptions Policies

Allegiant Adds an Eight‑Seat Front Cabin and Starts Serving Free Drinks

The carrier says the move aims to win higher‑paying leisure travelers and broaden revenue while keeping its low‑fare base.

Southwest’s New Customer-of-Size Policy Fuels Uncertainty for Disney Travelers

American Airlines Tops 9,000 Cancellations in Its Largest Weather Disruption

DOT Approves Blue Sky Partnership Between United and JetBlue