Business ❯ Telecommunications

Consumer Rights

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CRTC Ban on Activation Fees Takes Effect as Telus Rolls Out $15 SIM Charge

The regulator says required SIM or eSIM charges may amount to the very activation fees it just outlawed and could face enforcement action.

AT&T Adds $2.63 Administrative and Regulatory Fee to Prepaid Plans

Bell Replaces $80 Connection Fee With $40 Device Handling Charge

Germany’s Regulator Launches App to Prove Slow Mobile Data and Seek Price Cuts

T-Mobile Raises Device Restocking Fees by $5 Across Price Tiers

Verizon Adds 35-Day Wait to Unlock Paid-Off Phones Unless You Pay In Person at Corporate Stores

UK Telcos Sign Consumer Charter to End Surprise Mid‑Contract Bill Hikes

Deutsche Telekom to Raise Legacy Fixed-Line Prices by €2 From April 1, 2026

EFF Pushes Earlier Rollout as Icasa Gazettes Data Rollover Rules

Verizon $20 Outage Credit Rolls Out as Some Customers Secure Up to $200 and Phishing Texts Are Reported

O2 Telefónica Launches 30-Day Network Money-Back Guarantee Starting Feb. 4

Sky Mobile to Raise Bills Next Month in First Mid-Contract Hike in 7 Years

Televisa Emerges as Leading Bidder for AT&T Mexico in Reported $3–4 Billion Sale

German Consumer Group Issues Legal Warning to Deutsche Telekom Over Alleged Dark Patterns in Contract Cancellation

O2 Faces Backlash Over £2.50 Mid-Contract Rise as Martin Lewis Flags Confusing Exit Messages

O2 to Raise Airtime Bills by £2.50 a Month From April 2026 as Ofcom Criticizes Move

Orange Cuts €37,700 Morocco Roaming Bill to €500 After Customer Dispute

BT, EE and Plusnet Roll Out Fixed Mid-Contract Hikes Under Ofcom Rules

BT Concludes £18 Million Refunds After Ofcom Ruling

Optus Agrees to $100 Million Penalty for Unconscionable Sales to Vulnerable Customers