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Service Quality

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Trade Republic Ditches Bots for 24/7 Human Support in €80 Million Service Overhaul

The shift aims to rebuild trust with customers.

Meerra Chopraa Says Uber Billed Full 6-Hour Booking After She Exited Over Drowsy Driver

Bundesnetzagentur Reports Surge in Consumer Arbitration Over Parcels and Internet in 2025

Which? Ranks UK Energy Suppliers, With E on Top as Scottish Power, EDF and British Gas Lag

Correios Slowdown Before Christmas Drives Surge to Private Carriers

Profeco Secures AT&T Data Credits for 2.3 Million Users After September Outage

Regulator Warns Deutsche Post of Heavy Fines Over Service Failures

German Regulator Threatens Deutsche Post With Fines After Complaint Surge

Ofcom Fines Royal Mail £21 Million Over Missed Delivery Targets

Zomato CEO Engages Ex-Associate to Address Customer Support Decline

Sky Faces Backlash Over Compensation for May 15 Outage

Royal Mail Pushes Back on Ofcom’s Postal Service Reforms

German Postal Services Face Record Complaints Under New Transparency Rules

Record Complaints Filed Against Deutsche Post in 2024

AT&T Launches Automatic Bill Credits for Network Outages

Royal Mail Fined £10.5m for Failing to Meet Delivery Standards

Royal Mail to Raise First-Class Stamp Prices and Reduce Second-Class Deliveries