Business ❯ Customer Service ❯ Airline Industry

Policy Changes

Consumer Reactions Refund Policies Consumer Feedback Consumer Rights Travel Experience

Southwest Lets Gate Agents Offer Free Adjacent Seats to Plus-Size Passengers

Following months of passenger backlash, Southwest now gives agents the authority to provide or rebook customers who need more than one seat.

Southwest Partially Reverses Customer of Size Rule

Southwest Tightens Plus-Size Seating Policy, Ends Guaranteed Refunds in 2026