Business ❯ Customer Service

Policies

Seating Policies Refunds Customer Experience Disruption Policies Consumer Rights Return Policies Access Rights

Southwest to Require Extra Seat for Passengers Who Exceed Armrest Width Starting Jan. 27

Refunds become conditional under a policy enforced at the airline’s discretion.

Southwest Tightens Plus-Size Policy, Requiring Second Seat and Limiting Refunds Effective Jan. 27, 2026