Technology ❯Artificial Intelligence ❯Automation

Customer Service

AI Tools AI in Business AI Agents Human-AI Interaction

BT CEO Sees AI Driving Deeper Job Cuts and Spin-Off Options

She warned that AI’s full potential could push headcount below the planned cut target of 55,000 jobs by 2030.

Klarna Reverses AI-Only Strategy, Pilots Return of Human Customer Service

Klarna Rehires Human Agents After AI-Driven Service Falls Short