Entertainment ❯ Theme Parks ❯ Universal Orlando Resort

Guest Experience

Ride Features Visitor Strategies Memories Expectations and Changes Land Reimagining Visitor Impact Nostalgia Delays Competition with Disney Change Management

Universal Orlando Expands Facial Recognition to Express Pass Lines

Linking tickets to guest photos curbs sharing, nudging most visitors to the faster scanner.

‘Stardust Racers’ Reopening Rebalances Crowds at Epic Universe

Universal Orlando Adds Men in Black and Me Ship to Spring–Summer Refurbishment Schedule

Epic Universe Powers Universal Orlando Gains as Spring Break Crowds Test Operations

Universal Blocks Hogsmeade–Jurassic Park Bridge as Refurbishment Reshapes Guest Flow

Universal Orlando Gains Edge Over Disney World in Five Guest-Experience Areas

Hogwarts Express at Universal Orlando to Close Feb. 9–23 for Refurbishment

Universal Orlando Sets Jan. 5 Closure, 2026 Return for Jurassic Park River Adventure

Universal Studios Florida Demolishes Rip Ride Rockit as Replacement Remains Years Away

Universal Orlando Sets 10 A.M. Openings for 2026, Matching Epic Universe

Universal Gains Momentum Over Disney in Orlando Theme-Park Rivalry

Universal Names PCL for Pre-Construction at Islands of Adventure

Universal Orlando Permanently Retires Volcano Bay's TapuTapu Virtual Queue

Men in Black: Alien Attack’s Routine Breakdowns Renew Calls for a Fix

Universal Orlando Faces Two Injury Lawsuits Over Gringotts Ride and Volcano Bay

Spider-Man Still Reigns as Universal Orlando’s Defining Ride

Universal Seeks Details After Epic Universe Guests Report Locker Delays

Universal Orlando Dismantles Hollywood Rip Ride Rockit

Universal Orlando App Extends Epic Universe Hours to 10 p.m. Through Labor Day Weekend