Business ❯Customer Service ❯Airline Industry

Passenger Experience

Conflict Resolution Feedback Boarding Procedures Refund Policies Accountability

IndiGo Defends Silent Airport Policy After Jaipur Passenger Misses Flight

The airline says it adhered to its 25-minute boarding cutoff under silent airport rules.

American Airlines Tests New System to Curb Early Boarding

Texas Mom Claims Misgendering Led to Removal from United Flight