Business ❯Transportation Industry ❯Railway Companies

Customer Service

Crisis Management Operational Challenges Crisis Communication Operational Issues Pricing Strategies Ticketing Policies Passenger Rights Refund Policies Incident Management Passenger Experience Passenger Advocacy Passenger Communication

All 400 Passengers Evacuated After ICE Stalls in Vienna Tunnel

ÖBB pledges full ticket refunds pending completion of tunnel inspections before reopening the Weststrecke.

Second Fallen Tree Blocks West Coast Main Line, Trains Halt at Carlisle

ICE527 Stranded near Köln-Mülheim for Five Hours after Branch Cripples Locomotive

Train Delays Follow Electrical Fault on Recently Renovated Riedbahn Line