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Customer Service

Technical Issues Service Outage Customer Experience Account Management In-Person Banking Online Banking Outages Service Outages Service Disruption Physical Locations Financial Hardship 24-Hour Support Loyalty Programs Client Benefits Complaints Branch Operations AI Applications Fraud Alerts User Experience Tech Issues Technical Outage Account Issues Digital Banking Customer Impact IT Outage Impact on Customers Digital Consultation Video and Phone Consultation Targobank Consumer Issues Fifth Third Bank Fee Structure Apologies Account Access Market Presence

Bank of America Enforces Inactivity Rules, Transfers Dormant Accounts to State Custody

Banking Reforms Bill Passed, Debate Highlights Systemic Issues in India's Financial Sector

Targobank Acquires Oldenburgische Landesbank in €2 Billion Deal

Deutsche Bank Confirms 2,000 Job Cuts and Branch Closures in 2025

Santander UK to Close 95 Branches in Major Restructuring

TD Bank to Close 38 Branches Across 10 States and D.C.

Barclays IT Outage Disrupts Customer Accounts and Payments for Nearly 24 Hours

Capital One Outage Leaves Customers Without Access to Funds for Days

Citibank Mobile App Outage Disrupts Access and Triggers Fraud Alerts

Commerzbank Plans to Strengthen In-Branch Customer Advisory Services

Commonwealth Bank Halts Controversial $3 Cash Withdrawal Fee Plan

ASIC Sues NAB Over Financial Hardship Failures

PNC Bank Commits $1.5 Billion to Expand and Renovate Branch Network

Bank of America Outage Causes Panic with Zero Account Balances

TSB Glitch Leaves Customers Without Benefits and Salaries

Bank of America to Open 165 New Branches by 2026

Huntington Bank Expands with 55 New Branches in the Carolinas

Patelco Credit Union Suffers Major Security Breach

Truist Bank Data Breach Exposes Information of 65,000 Employees