Business ❯ Banking

Customer Service

Fraud Prevention Fraud Alerts Fraud Management Mail Handling Language Use in Business Language in Business Fraud Analysis Relationship Growth Fraud Reporting Language Proficiency

BBVA México Replaces IVR Menus with Blue, a Generative AI Assistant

BBVA says Blue now handles over 90% of support requests in under a minute

German Banks Warn Customers Over Surge in Sophisticated Phishing Emails

Sparkasse Warns Customers of New ‘Kundenservice’ Phishing Email After €49,000 Theft

Dresden Court Deems PushTAN Authentication Insufficient, Orders Sparkasse to Reimburse

Canara Bank Reaffirms Kannada Service After Viral Chikkamagaluru Video

Spain Begins Mandating Accessibility Features on New ATMs

Kate Garraway Locked Out of Barclays Accounts Over Mounting Debt

NatWest to Shut 55 Branches and Santander Closes 23 More as Digital Banking Dominates

Phishing Emails Target PayPal, Sparkasse and Commerzbank Customers in New Wave of Scams

All Missing Jewellery Found Intact in Bengaluru SBI Locker After Police Inspection

SBI Manager’s Refusal to Speak Kannada Prompts Transfer and Apology

German Consumers Targeted in Expanding Phishing Campaigns

German Banks and Deutsche Bahn Issue Urgent Warnings Over Sophisticated Phishing Scams

Monzo Apologizes After Scam Leaves Customer Saddled with £6,000 Loan

Spanish Courts Order Abanca to Refund Victims of Phishing and Smishing Scams

Phishing Attacks Target DKB, Sparkasse, and Deutsche Bahn Customers with Sophisticated Scams

Martin Lewis Highlights 159 Anti-Scam Hotline for UK Bank Customers

MNS Campaign Escalates with Assault on Lonavala Bank Employee Over Marathi Usage

Oasis Ticket Scams Defraud Fans Amid Reunion Tour Frenzy

Broken Hill Faces Power Crisis Amid Severe Weather and Generator Failures