Business ❯Aviation ❯Airlines

Customer Experience

Loyalty Programs Service Changes Frequent Flyer Programs Service Quality Boarding Procedures Luxury Services Luxury Amenities Service Improvements In-flight Services Premium Services

T’way Air Renames Itself Trinity Airways With 2026 Rollout

The shift ties the carrier to Daemyung Sono Group’s resort network through unified membership with bundled travel packages.

Six American Airlines Unions Unite to Press Management on Lagging Performance

Delta Freezes 2026 SkyMiles Status Spend Thresholds, Introduces Auctionable Member Experiences

Akasa Air Closes Funding Round With Premji Invest, 360 ONE and Claypond

Qantas Overhauls Frequent Flyer Scheme With Point Devaluation and Higher Fees

Southwest Opens Seat Selection for Flights From January 2026

Air New Zealand Confirms Chief Digital Officer Nikhil Ravishankar as Next CEO

SWISS Finalizes A350-900 Delivery Schedule, Zürich–Boston Service to Debut January 2026

DOT Approves Blue Sky Partnership Between United and JetBlue

Air New Zealand Taps Chief Digital Officer Nikhil Ravishankar as Next CEO

SpiceJet Secures Five Boeing 737s Under Damp Lease Ahead of Winter Schedule

Condor Expands Winter Schedule and Eyes New European Destinations

British Airways Launches Amex Spend Offer for Up to 2,500 Tier Points

Qatar Airways Tops Skytrax Awards as World’s Best Airline for Ninth Time

Delta Air Lines Relaunches Seoul–Salt Lake City Nonstop Route

JetBlue and United Unveil ‘Blue Sky’ Partnership to Share Loyalty Perks

United Airlines Introduces Polaris Studio Suites for Premium Travelers

Spirit Airlines Launches Extra-Legroom Seats and Loyalty Perks in Post-Bankruptcy Revamp

Lufthansa to End Onboard Duty-Free Sales by September 2025

American Airlines Announces Free In-Flight Wi-Fi for Loyalty Members Starting January 2026