Business ❯ Aviation ❯ Airlines

Customer Experience

Loyalty Programs Service Quality Service Changes Frequent Flyer Programs Service Improvement In-flight Services Premium Services Passenger Comfort Service Enhancements Seating Arrangements

United CEO Confirms Approach for American Merger, Says Deal Is Off

The admission underscores steep regulatory barriers that make big airline mergers a long shot.

Emirates Explores Private En‑Suite Bathrooms for First Class Suites

SES Lands JAL Long-Haul Deal as Boeing Advances Factory Line-Fit Wi‑Fi

American Airlines Adds Support for iOS 26 Wallet Boarding Passes

Virgin Atlantic Speeds Starlink Rollout, Free Wi‑Fi Starts on A350s in May

American Joins Bag-Fee Hikes With Extra Costs for Basic Economy

United Introduces Tiered Premium Fares With 'Base' Business Class

United MileagePlus Overhaul Goes Live With Fewer Miles for Non‑Cardholders

American Airlines Weighs Seatback Screens and LEO Wi‑Fi Overhaul

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

United Unveils ‘Relax Row’ Beds in Economy on 777s and 787s Starting 2027

EasyJet Orders Lighter Kestrel Seats for 237 New Airbus Jets From 2028

IndiGo Hires Aloke Singh as Chief Strategy Officer After CEO Departure

Lufthansa Raises Long-Haul Surcharges, Pressuring Premium and Award Travelers

Spirit Files Chapter 11 Plan to Exit by Early Summer With 76–80-Jet Fleet

GOL Sets Long-Haul Push From Rio With New Lisbon, Orlando and Paris Routes

WestJet and Virgin Atlantic Switch On Reciprocal Loyalty Redemptions and Earning Across Codeshares

Air India, Lufthansa Group Sign MoU to Build Joint Business Linking India and Europe

American Airlines Flight Attendants Picket HQ After No-Confidence Vote as Pilots Press Board on CEO

Frontier Moves to Right-Size Fleet, Returning 24 A320neos and Deferring 69 Airbus Jets