Financial Performance Customer Service Route Management Operational Changes Fleet Management Market Expansion Corporate Strategy Market Trends Frequent Flyer Programs Company Performance Airport Lounges Flight Cancellations Market Strategy Profitability First Class Services Penalties Payment Systems Customer Experience Operational Metrics Route cuts Board of Directors Baggage Fees Service reduction Financial struggles Partnerships and mergers Leadership changes Operational challenges Challenges Revenue Management Cost Reduction Capacity Adjustment Pratt & Whitney Engine Issues Operational Strategies Executives Market Competition Operational Challenges Operational Strategy