Business ❯ Hospitality Industry ❯ Resort Management

Customer Service

Operational Changes Guest Experience Crisis Management

Guest Reports Brown Water, Hot-Water Loss at Disney’s Pop Century After Reported Waterline Cut

Specialty outlets cite guest accounts of construction-related plumbing problems with no public comment from Walt Disney World.

Roof Installed on Grand Floridian’s Birdcage-Style Lobby Bar in Ongoing Lobby Renovation