Government ❯ Public Administration ❯ Social Security Administration

Customer Service

Service Improvement Strategies Staffing Issues Policy Issues Staffing Changes Staffing Reassignment Management Practices Service Improvements Audit Reports

OIG Affirms SSA Phone Metrics, Notes 2025 Gains as Warren Disputes Framing

An audit says technology upgrades drove faster answering times.

Social Security Chief Reports Sharp Service Gains in FY2025 Update to Congress

Social Security Reallocates 1,000 Field Representatives to Overburdened Phone Line