Society ❯ Consumer Behavior

Customer Satisfaction

Service Quality Product Reviews Loyalty Programs Product Quality Surveys Technology Impact Service Industry Product Experience Brand Perception Feedback Mechanisms

Buc-ee’s Gets BBB ‘F’ for Ignoring Complaints as Expansion Rolls On

The watchdog cites the company’s failure to answer nearly 90 complaints over three years.

Cracker Barrel Q2 Sales Fall 7.9% as Turnaround Shows Early Signs

Abarth Weighs Petrol or Hybrid Return After EV Pivot

Verizon’s AI Support Rollout Draws New Complaints Over Bot Loops and Access to Live Help

Nissan Slashes Magnite Prices by Up to Rs 1 Lakh After GST Cut

Nio Slashes ES8 Price as CEO Warns the Company Is Fighting for Survival

Trustpilot Suspends Big Motoring World's Reviews and Posts Consumer Warning

VNYL Inc Acquires Vinyl Me, Please, Pledges Customer Redress and Tech Overhaul

Asda Ends Blue Light Card Discount, Affecting Millions of Key Workers

Klarna Rehires Human Agents After AI-Driven Service Falls Short

Wells Fargo Study Reveals Inconsistent Portion Sizes at Chipotle

Tesco Reports Robust Sales Growth as Inflation Eases