Business ❯ Aviation ❯ Airlines

Customer Relations

Loyalty Programs Service Quality Crisis Management Travel Vouchers Feedback and Criticism Brand Perception Customer Loyalty Service Offerings Delivery Delays Public Relations

Volotea Adds Fuel Surcharge After Booking on Some Flights

The small, oil-linked fee raises legal questions over EU fare disclosure.

Reports Put American Airlines CEO and Predecessor on Paris Flight With Gucci Bags

Azul Exits U.S. Chapter 11 as American and United Take 8% Stakes, CEO Charts Disciplined Growth

IndiGo Sets December 26 Outreach to Issue ₹10,000 Vouchers to Severely Impacted Flyers

American Airlines Ends Miles and Status Credit on Basic Economy Fares

Spirit to Exit 11 Airports Next Month as It Resets Network in Chapter 11

Delta Freezes 2026 SkyMiles Status Spend Thresholds, Introduces Auctionable Member Experiences

Spirit Airlines Announces Third Round of Pilot Cuts to Match Reduced Off-Season Schedule

Ryanair denies claim it refused 13-year-old’s power wheelchair on Dublin–Liverpool flight

Southwest Airlines Charges for Checked Bags for First Time in 58 Years

American Airlines Sues JetBlue Over Northeast Alliance Costs

British Airways Adjusts Loyalty Scheme After Customer Complaints

American Airlines Rejoins 'Big 3' as Analysts Forecast Strong 2025

Australia Proposes Airline Passenger Charter to Strengthen Traveler Rights

Qantas Claims Rebound in Customer Trust Amidst Recent Challenges