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Customer Experience

Unusual Events Incidents Self-Service Checkouts Product Discretion Bilingual Signage Holiday Hours Service Rollout Bag Check Policy Changing Rooms Safety Concerns

Tesco Apologises After Welsh Signs Appear in Cornwall Store

The mix-up highlights growing efforts to use Cornish in everyday settings following its recent formal recognition.

After 50 Sheep Wander Into Bavarian Penny, Retailer Declines Compensation and Pledges Yearlong Sponsorship

After Sheep Wander Into Bavarian Penny, Discounter Offers Yearlong Sponsorship

Morrisons Installs 350 Amazon Return Kiosks Across UK Stores

Morrisons Rolls Out Optional ‘Talking Tills’ Nationwide Through Sunday to Tackle Loneliness

Former Surrey Cricketer Duncan Pauline Pays Tribute After Wife, 46, Dies at Esher Waitrose

Aldi Customers Split Over Optional Bag Checks at Checkout

Sainsbury’s Eliminates Changing Rooms, Drawing Shopper Complaints

UK Supermarkets Compared on Online Grocery Refund and Substitution Policies