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Customer Experience

Incidents Self-Service Checkouts Unusual Events Lidl Checkout Initiatives Product Discretion Theft Bilingual Signage Holiday Hours Service Rollout

Tesco Trials ‘Park & Pause’ Bays at 10 Stores Today With Free Drinks for Shoppers

The one-day pilot tests a small in-car break as part of Tesco’s ‘Need anything from Tesco?’ campaign.

Tesco Apologises After Welsh Signs Appear in Cornwall Store

After 50 Sheep Wander Into Bavarian Penny, Retailer Declines Compensation and Pledges Yearlong Sponsorship

After Sheep Wander Into Bavarian Penny, Discounter Offers Yearlong Sponsorship

Morrisons Installs 350 Amazon Return Kiosks Across UK Stores

Morrisons Rolls Out Optional ‘Talking Tills’ Nationwide Through Sunday to Tackle Loneliness

Former Surrey Cricketer Duncan Pauline Pays Tribute After Wife, 46, Dies at Esher Waitrose

Aldi Customers Split Over Optional Bag Checks at Checkout

Sainsbury’s Eliminates Changing Rooms, Drawing Shopper Complaints

UK Supermarkets Compared on Online Grocery Refund and Substitution Policies