Business ❯ Food ❯ Fast Food

Customer Experience

Service Improvement Service Quality Order Accuracy Drive-Thru Innovations Benefits AI Technology Employee Training Value Leadership

Burger King Rolls Out Whopper Guarantee and New 'Your Way Champion' Manager Role

Burger King wants to restore customer trust through on-the-spot remakes with a QR-code voucher for a free next Whopper.

McDonald’s Tests Google‑Powered ArchIQ at Five U.S. Drive‑Thrus

Burger King Tests AI Headsets That Score ‘Friendliness’ in 500 U.S. Restaurants

Burger King Pilots 'Patty' AI in Employee Headsets to Coach Service and Streamline Operations

Burger King Tests OpenAI Voice Assistant ‘Patty’ in 500 U.S. Restaurants

McDonald’s Tightens Oversight of Franchise Pricing to Bolster Value

Wendy's Expands AI Drive-Thru Ordering System to Hundreds More Locations