Business ❯ Operations

Customer Experience

Service Changes Service Improvement Theme Parks Guest Services Safety Protocols Queue Management Crowd Management Service Quality Tourism Safety Measures

Disney Tests Staged Lane Releases at EPCOT’s Cosmic Rewind to Ease Preshow Exit Crush

The trial aims to cut the hallway scramble caused by three doors feeding one narrow passage.

Viral Video Shows Queue Glass Replaced as Surges Hit EPCOT’s Cosmic Rewind

Disney World Tightens No-Phone Rules Across Major Rides

McDonald’s to End Self‑Serve Soda Fountains Nationwide by 2032

Disney Ends Pirate Hunt Lightning Lane After TikTok Exposure

Disney Sets May 26 Debut and Daily Showtimes for Disney Jr. ‘Mickey Mouse Clubhouse Live!’ at Hollywood Studios

Universal Orlando Expands Photo Validation to Hogwarts Express, Confirms Use at Epic Universe Portals

Disney World Sets Six April 'Good-to-Go' Days for Annual Passholders

Disney Scraps 'Pirates' Stage Show on Disney Adventure

Turnstile Failure Halts Entry at Universal Studios Florida as Morning Crowds Surge

Disney Refines Magic Kingdom Early Entry as Buzz Lightyear Returns

Disney World Limits Disney Springs Buses to Guests With Verified Resort, Dining or Activity Plans

Guest Allegedly Injured After Trying to Board Through Disney Bus Exit

Jana Partners Urges Six Flags to Explore Sale, Replace Board Chair

Disney World Quietly Tweaks Lightning Lane as 2026 Ride Closures Squeeze Capacity

Centrica Profit Halves as Warm Weather and Trading Slump Bite, Buybacks Paused for Energy-Security Investments

Disney Reroutes Walt Disney World Dining Reservations From App to Web Browser

Skull Island: Reign of Kong Hit by Near-Daily Shutdowns, Stirring Questions About Its Future

Maku Puihi Raft Ride at Volcano Bay Remains Closed After Missed Reopening

Universal Details Epic Universe Early Entry Lineup Through March 31