Business ❯ Operations

Customer Experience

Service Changes Theme Parks Service Improvement Guest Services Safety Protocols Crowd Management Service Quality Tourism Safety Measures Marketing

Disney Ends Pirate Hunt Lightning Lane After TikTok Exposure

The quick reversal shows how viral posts can turn a quiet perk into a problem for park operations.

Disney Sets May 26 Debut and Daily Showtimes for Disney Jr. ‘Mickey Mouse Clubhouse Live!’ at Hollywood Studios

Universal Orlando Expands Photo Validation to Hogwarts Express, Confirms Use at Epic Universe Portals

Disney World Sets Six April 'Good-to-Go' Days for Annual Passholders

Disney Scraps 'Pirates' Stage Show on Disney Adventure

Turnstile Failure Halts Entry at Universal Studios Florida as Morning Crowds Surge

Disney Refines Magic Kingdom Early Entry as Buzz Lightyear Returns

Disney World Limits Disney Springs Buses to Guests With Verified Resort, Dining or Activity Plans

Guest Allegedly Injured After Trying to Board Through Disney Bus Exit

Jana Partners Urges Six Flags to Explore Sale, Replace Board Chair

Disney World Quietly Tweaks Lightning Lane as 2026 Ride Closures Squeeze Capacity

Centrica Profit Halves as Warm Weather and Trading Slump Bite, Buybacks Paused for Energy-Security Investments

Disney Reroutes Walt Disney World Dining Reservations From App to Web Browser

Skull Island: Reign of Kong Hit by Near-Daily Shutdowns, Stirring Questions About Its Future

Maku Puihi Raft Ride at Volcano Bay Remains Closed After Missed Reopening

Universal Details Epic Universe Early Entry Lineup Through March 31

American Airlines Flight Attendants Picket HQ After No-Confidence Vote as Pilots Press Board on CEO

Disney World Ends Most Park Pass Reservations, Marking a Shift Back to Pre‑Pandemic Operations

Zillow Returns to Profit as Mortgages and Rentals Drive 2025 Growth, Shares Slip on Margin Outlook

Aquatica Orlando Launches Multi-Million 2026 Upgrades to Speed Entry and Refresh Events