Business ❯ Operations

Customer Experience

Service Improvement Theme Parks Service Changes Safety Protocols Facility Management Contactless Services Reservation Systems Service Disruptions Safety Standards Menu Optimization Technology Integration Queue Management Visitor Management Booking Challenges Safety Measures Digital Transformation Service Quality In-store Changes Passenger Services Guest Services

Disney World Keeps Express Monorail on Clockwise Route, Leaving Return Unclear

Operators cite quicker recovery from breakdowns as the reason for the ongoing reroute.

Hong Kong Disneyland to Replace Magic Access Cards With Digital Passes on Jan. 6, 2026

Police Trespass Alert Logged at Disney Springs on Dec. 7

Bethpage Adds Two-Step Email Codes for Tee Times, Starts Staggered Reopenings

United Shifts Guam Fleet to 737 MAX 8 Starting 2026 as Hub Upgrades Move Forward

SeaWorld Sued Over Child’s Injury on Mako Roller Coaster in Orlando

Disneyland Swaps Early Entry Parks Sept. 5–6 for runDisney Weekend

Disney Removes New EPCOT Entry Gates One Week After Installation

Disneyland Enforces Hands-Free Boarding on Mickey & Minnie’s Runaway Railway

Disney Cancels Last Night’s Hoop-Dee-Doo Musical Revue Performance

Disney World Adds Themed Metal Gates to Epcot Entrance

Disney Removes Trash Cans From Magic Kingdom Ferryboats Following Crash

Starbucks Revamps Rewards Program to Eliminate 25-Star Reusable Cup Bonus