Business ❯ Marketing

Customer Experience

Loyalty Programs Brand Loyalty Personalization Brand Strategy Service Innovation In-Store Experience Service Quality Mobile Ordering Service Improvement Value Proposition

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last wk.

Uber Reduces Uber One Ride Rebate From 6% to 5% While Calling It an 'Improvement'

The one-point cut lowers member value, increases the spending needed to recoup the $96 annual fee, risking trust through marketing that frames the change as a benefit.

4 ARTICLES

2w ago

Bombay Shaving Company Apologises After Entrepreneur Accuses Brand of WhatsApp Spam

3 ARTICLES

2mo ago

Samsung Canada Adds Month-to-Month Option and Loss/Theft Cover to Samsung Care+

3 ARTICLES

2mo ago

Ross Stores Shares Rally to Record After Strong Q1 Results

5 ARTICLES

3mo ago

Universal Delays Mega Movie Parade Return to June 5

12 ARTICLES

3mo ago

McDonald’s to End Self‑Serve Soda Fountains Nationwide by 2032

5 ARTICLES

4mo ago

Pine Labs Acquires Shopflo in Rs 88 Crore All-Cash Deal

3 ARTICLES

4mo ago

Ulta Beauty Partners With Google Gemini on AI Shopping and In-Chat Checkout

3 ARTICLES

4mo ago

Searches for DraftKings Alternatives Soar as Crypto Casino ZunaBet Gains Traction

3 ARTICLES

4mo ago

HubSpot Launches Answer Engine Optimization in Marketing Hub and as a Standalone Tool

9 ARTICLES

4mo ago

Disney Taps Air Canada to Offer Aeroplan-Only VIP Viewing for EPCOT’s ‘Luminous’

8 ARTICLES

4mo ago

Disney World Sets Six April 'Good-to-Go' Days for Annual Passholders

4 ARTICLES

4mo ago

Boots Overhauls Advantage Card, Ending 10% Own-Brand Perk in May

4 ARTICLES

5mo ago

Starbucks Rolls Out Three‑Tier Rewards Program as Customers Criticize Reduced Value

Customer Experience

Uber Reduces Uber One Ride Rebate From 6% to 5% While Calling It an 'Improvement'

Claire's Centers Piercing in Chainwide Overhaul of 900 Stores

Allegiant Adds an Eight‑Seat Front Cabin and Starts Serving Free Drinks

T‑Mobile Lets Buyers Finance Taxes and Fees Over 36 Months

Albertsons Cuts 2026 Forecast and Unveils ACI Edge Restructuring

Disney Debuts Soarin’ Across America at Disneyland and EPCOT

Saks Global Re-emerges as Exemplar Luxury Group After Chapter 11 Exit

Bombay Shaving Company Apologises After Entrepreneur Accuses Brand of WhatsApp Spam

Samsung Canada Adds Month-to-Month Option and Loss/Theft Cover to Samsung Care+

Ross Stores Shares Rally to Record After Strong Q1 Results

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Customer Experience

Universal Delays Mega Movie Parade Return to June 5

McDonald’s to End Self‑Serve Soda Fountains Nationwide by 2032

Pine Labs Acquires Shopflo in Rs 88 Crore All-Cash Deal

Ulta Beauty Partners With Google Gemini on AI Shopping and In-Chat Checkout

Searches for DraftKings Alternatives Soar as Crypto Casino ZunaBet Gains Traction

HubSpot Launches Answer Engine Optimization in Marketing Hub and as a Standalone Tool

Disney Taps Air Canada to Offer Aeroplan-Only VIP Viewing for EPCOT’s ‘Luminous’

Disney World Sets Six April 'Good-to-Go' Days for Annual Passholders

Boots Overhauls Advantage Card, Ending 10% Own-Brand Perk in May

Starbucks Rolls Out Three‑Tier Rewards Program as Customers Criticize Reduced Value

Never miss stories about

Customer Experience