Business ❯ Aviation ❯ Airlines

Customer Experience

Service Quality Loyalty Programs Service Changes Frequent Flyer Programs Service Improvement In-flight Services Service Enhancements Premium Services Passenger Comfort Seating Arrangements

3 ARTICLES

14h ago

American Airlines Expands QR À La Carte Ordering and Upgrades Lounge Menus

The carrier frames a summer rollout as a centennial push to deliver restaurant-style service, premium wines for purchase and refreshed menus across its Flagship and Admirals Club networks.

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4 ARTICLES

2d ago

Alaska Airlines to Open Expanded 14,000‑Square‑Foot Lounge at Portland International

7 ARTICLES

2w ago

British Airways to Revoke Mistaken Status Extensions After Loyalty-Program Error

3 ARTICLES

last mo.

Emirates Explores Private En‑Suite Bathrooms for First Class Suites

7 ARTICLES

last mo.

Air India Debuts First Retrofitted 787 as $400 Million Overhaul Begins

7 ARTICLES

last mo.

SES Lands JAL Long-Haul Deal as Boeing Advances Factory Line-Fit Wi‑Fi

4 ARTICLES

last mo.

American Airlines Adds Support for iOS 26 Wallet Boarding Passes

4 ARTICLES

last mo.

Virgin Atlantic Speeds Starlink Rollout, Free Wi‑Fi Starts on A350s in May

7 ARTICLES

last mo.

Tata Chief Rallies Air India Staff, Puts Safety and Execution First

32 ARTICLES

last mo.

American Joins Bag-Fee Hikes With Extra Costs for Basic Economy

15 ARTICLES

2mo ago

United Introduces Tiered Premium Fares With 'Base' Business Class

7 ARTICLES

2mo ago

United MileagePlus Overhaul Goes Live With Fewer Miles for Non‑Cardholders

3 ARTICLES

2mo ago

Air India Overhauls Maharaja Club With Cheaper Awards, Easier Status and New Flexibility

7 ARTICLES

2mo ago

American Airlines Weighs Seatback Screens and LEO Wi‑Fi Overhaul

7 ARTICLES

2mo ago

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

5 ARTICLES

2mo ago

United Unveils ‘Relax Row’ Beds in Economy on 777s and 787s Starting 2027

Customer Experience

American Airlines Expands QR À La Carte Ordering and Upgrades Lounge Menus

Alaska Airlines to Open Expanded 14,000‑Square‑Foot Lounge at Portland International

Emirates Returns First Two‑Class A380 to Service After Three‑Class Retrofit

Delta Confirms Roomier Front-Row Seats in Future Delta One Cabins

JetBlue and United Activate Reciprocal Elite Benefits Under Blue Sky

British Airways Drops Club Europe Headrest Covers Starting May 6

British Airways to Revoke Mistaken Status Extensions After Loyalty-Program Error

Emirates Explores Private En‑Suite Bathrooms for First Class Suites

Air India Debuts First Retrofitted 787 as $400 Million Overhaul Begins

SES Lands JAL Long-Haul Deal as Boeing Advances Factory Line-Fit Wi‑Fi

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Customer Experience

American Airlines Adds Support for iOS 26 Wallet Boarding Passes

Virgin Atlantic Speeds Starlink Rollout, Free Wi‑Fi Starts on A350s in May

Tata Chief Rallies Air India Staff, Puts Safety and Execution First

American Joins Bag-Fee Hikes With Extra Costs for Basic Economy

United Introduces Tiered Premium Fares With 'Base' Business Class

United MileagePlus Overhaul Goes Live With Fewer Miles for Non‑Cardholders

Air India Overhauls Maharaja Club With Cheaper Awards, Easier Status and New Flexibility

American Airlines Weighs Seatback Screens and LEO Wi‑Fi Overhaul

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

United Unveils ‘Relax Row’ Beds in Economy on 777s and 787s Starting 2027

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Customer Experience