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Customer Experience

Loyalty Programs Service Quality Service Changes Frequent Flyer Programs Service Improvement In-flight Services Service Enhancements Premium Services Passenger Comfort Seating Arrangements

American Opens Flagship Dining to Business-Class Passengers

The airline says the move responds to aircraft reconfigurations that eliminate premium first class.

Flying Blue Adds Light, Standard and Flex Award Tiers

Flight Attendants File Grievance Over Alaska 787 Long‑Haul Staffing

Korean Air and Asiana Secure Final Approvals, Set December Merger

KLM Will Charge for Most Food and Drinks on European Short Haul Flights

Allegiant Adds Free Onboard Drinks and Announces Eight-Seat 'Allegiant First' Cabin

JetBlue Reworks Booking Flow and Unveils New Domestic First Class BlueFirst

Alan Joyce Defends Pandemic Decisions in New Memoir as Qantas Faces Ongoing Penalties

American Builds Massive Admirals Club and New Flagship Check-In at DFW

American Airlines Unveils Premium Push to Close Billion-Dollar Profit Gap

Air Canada Announces New Bedding and Reusable Amenity Kits for International Flights

Delta Extends Basic Fare Tier Into First, Premium Select and Delta One

Delta Extends Basic Fare to First, Premium Select and Delta One

British Airways Lets Cabin Crew Rest in Empty First and Business Seats

Akasa Air Plans 30% Capacity Rise in FY27 and Eyes IPO in 2–4 Years

Qantas Drops Plan for Dedicated First Lounge at London Heathrow

Air India Pilots New 'Basic' Economy Fare That Drops Complimentary Meals

Tata Urges Air India to Pause Expansion and Prioritise Cutting Losses

Southwest and Singapore Airlines Launch Single‑Ticket Interline Partnership

Aerolíneas Argentinas Launches Economy Plus for Long‑Haul International Flights