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Customer Experience

Service Quality Loyalty Programs Frequent Flyer Programs Service Changes Service Improvement In-flight Services Passenger Comfort Premium Services Service Enhancements Lounge Services

Allegiant Adds Free Onboard Drinks and Announces Eight-Seat 'Allegiant First' Cabin

The carrier says the moves are meant to broaden premium revenue and passenger choice as it integrates Sun Country.

JetBlue Reworks Booking Flow and Unveils New Domestic First Class BlueFirst

American Builds Massive Admirals Club and New Flagship Check-In at DFW

American Airlines Unveils Premium Push to Close Billion-Dollar Profit Gap

Air Canada Announces New Bedding and Reusable Amenity Kits for International Flights

Delta Extends Basic Fare Tier Into First, Premium Select and Delta One

Delta Extends Basic Fare to First, Premium Select and Delta One

British Airways Lets Cabin Crew Rest in Empty First and Business Seats

Akasa Air Plans 30% Capacity Rise in FY27 and Eyes IPO in 2–4 Years

Qantas Drops Plan for Dedicated First Lounge at London Heathrow

Air India Pilots New 'Basic' Economy Fare That Drops Complimentary Meals

Tata Urges Air India to Pause Expansion and Prioritise Cutting Losses

Southwest and Singapore Airlines Launch Single‑Ticket Interline Partnership

Aerolíneas Argentinas Launches Economy Plus for Long‑Haul International Flights

United Says Merger With American Is Unlikely and Will Target Rival Slots and Gates

Air Canada and Abra Group Sign MoU to Pursue Deep Canada–Latin America Partnership

American Upgrades Flagship and Admirals Club Dining With QR Ordering and Hot Menus

Alaska Airlines to Open Expanded 14,000‑Square‑Foot Lounge at Portland International

EU Biometric Border System Strains Busy Airports Across Europe

Emirates Returns First Two‑Class A380 to Service After Three‑Class Retrofit