Society ❯ Travel ❯ Air Travel

Customer Experience

Flight Cancellations Flight Disruptions Flight Delays Boarding Process Rebooking Policies Meal Preordering Travel Disruptions Digital Transformation Service Disruption Consumer Rights Preflight Tasks Refund Processes Service Availability Social Media Response Seating Arrangements Flight Operations

American Airlines Expands Pecan Lodge Barbecue Across DFW First Class Flights

The program packages locally smoked meats into airline catering to test whether branded regional food can raise the carrier’s premium offering.

Crowdfunded Push to Revive Spirit Airlines Surges Past $335 Million in Pledges

American Airlines to Install Electronic Boarding Gates at DFW This Summer

United Airlines Pre-Dawn Upgrade Temporarily Shuts Booking and Check-In