Finance ❯ Banking

Customer Experience

Account Management User Complaints Service Quality Social Media Service Changes Digital Banking User Engagement Outages User Reports Feedback

3 ARTICLES

2mo ago

HSBC Cashback Offer Leaves Customers Waiting Weeks for ISA Transfers

A surge of transfer requests from a tiered switching promotion has overwhelmed HSBC's processing and the bank says customers' funds are secure with missed interest and promised cashback to be applied once the backlog clears.

3 ARTICLES

3mo ago

Which? Names Six Top UK Current Account Providers as Starling Leads and Chase, Danske Join List

7 ARTICLES

10mo ago

Seven Banks Roll Out £175–£200 Switch Bonuses as Barclays Offers £400 for Premier Customers

12 ARTICLES

10mo ago

Metro Bank Resolves Payment Glitch That Duplicated Transactions, Warns of Delays

5 ARTICLES

10mo ago

C24 Bank Rolls Out €75 Switch Bonus for New Customers Using Check24 Transfer

3 ARTICLES

11mo ago

Mexico Orders Banks to Add User-Set Transfer Limits by Oct. 1

9 ARTICLES

last yr.

RBI Mandates Continuous, Hourly Cheque Clearing Starting October

3 ARTICLES

last yr.

Halifax Clarifies Eligibility and Rules for ‘Save the Change’ Round-Up Service

11 ARTICLES

last yr.

Lloyds Banking Group Apps Fail Early on Payday, Locking Out Thousands

Customer Experience

HSBC Cashback Offer Leaves Customers Waiting Weeks for ISA Transfers

Nationwide Sets Five-Day Window for New Accounts to Show in App

NatWest Fixes App Glitch That Made Pots Transfers Disappear

Nationwide Raises Fixed-Rate ISA Rates Before Tax-Year Cutoff

Argentina’s 30‑Day Plazo Fijo Rates Diverge as BCRA Publishes Bank‑by‑Bank List

Banks Ease 30-Day Peso Deposit Rates to a 23%–27% Band on March 6

Lloyds Launches 'Big Switch Bonanza' With £500 Premier Bonus and New Cashback

UK Banks Clarify Switch Bonuses and Timelines as Cash Offers Reach £400

RBI Draft Targets Bank Mis-Selling With Refunds and Dark-Pattern Ban

Lloyds Addresses Complaints Over Missed £200 Switch Bonus

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Customer Experience

Deutsche Bank and Postbank Activate Full Wero Payments for 19 Million Customers

Westpac Outage Disrupts EFTPOS and Online Banking After Midday

Which? Names Six Top UK Current Account Providers as Starling Leads and Chase, Danske Join List

Seven Banks Roll Out £175–£200 Switch Bonuses as Barclays Offers £400 for Premier Customers

Metro Bank Resolves Payment Glitch That Duplicated Transactions, Warns of Delays

C24 Bank Rolls Out €75 Switch Bonus for New Customers Using Check24 Transfer

Mexico Orders Banks to Add User-Set Transfer Limits by Oct. 1

RBI Mandates Continuous, Hourly Cheque Clearing Starting October

Halifax Clarifies Eligibility and Rules for ‘Save the Change’ Round-Up Service

Lloyds Banking Group Apps Fail Early on Payday, Locking Out Thousands

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Customer Experience