Aviation ❯ Airlines

Customer Experience

Service Quality Loyalty Programs In-flight Services Seating Arrangements Boarding Process Service Improvements Travel Regulations Passenger Rights Service Improvement Service Enhancements

3 ARTICLES

last wk.

American Airlines Expands QR À La Carte Ordering and Upgrades Lounge Menus

The carrier frames a summer rollout as a centennial push to deliver restaurant-style service, premium wines for purchase and refreshed menus across its Flagship and Admirals Club networks.

11 ARTICLES

2w ago

British Airways Raises Cash Charges on Avios Reward Flights Starting May 27

5 ARTICLES

3w ago

Emirates Raises Skywards Award Prices and Reintroduces One-Way Business Saver

3 ARTICLES

2mo ago

Jetstar Puts First Revamped 787 Into Service With Wi‑Fi and Bigger Business Cabin

3 ARTICLES

2mo ago

Backlash Builds Over Southwest Rule Requiring Some Flyers To Buy Extra Seats

4 ARTICLES

2mo ago

Virgin Atlantic Debuts Revamped Heathrow Clubhouse With Cinema, Royal Box and Work Pods

3 ARTICLES

2mo ago

American Airlines Rolls Out App Hub for Disruptions With Instant Rebooking and Real-Time Bag Tracking

6 ARTICLES

4mo ago

WestJet to Restore Economy Seat Pitch on 737 MAX 8s, Removing One Row

8 ARTICLES

4mo ago

Saudia and Air India Seal Codeshare, Launching in February

5 ARTICLES

5mo ago

American Airlines Adds Pecan Lodge Barbecue to DFW–New York First Class

7 ARTICLES

5mo ago

WestJet Defends Tight 737 Seating After Viral Video Shows Cramped Legs

5 ARTICLES

5mo ago

Passenger Alleges Severe Fungal Infection After Akasa Air Flight as Airline Reviews Complaint

9 ARTICLES

5mo ago

American Adds 100 Spring Departures at O’Hare, Taking Peak Past 500 Flights

3 ARTICLES

5mo ago

United’s Basic Economy Stays Among the Most Restrictive in U.S. Air Travel

4 ARTICLES

5mo ago

American Overhauls DFW Hub to 13 Banks, Adds Longer Block Times Starting in April

3 ARTICLES

5mo ago

Southwest Begins Offering iOS 26 Wallet Boarding Passes, Joining United and Delta

3 ARTICLES

5mo ago

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

Customer Experience

American Airlines Expands QR À La Carte Ordering and Upgrades Lounge Menus

British Airways Raises Cash Charges on Avios Reward Flights Starting May 27

Emirates Raises Skywards Award Prices and Reintroduces One-Way Business Saver

Jetstar Puts First Revamped 787 Into Service With Wi‑Fi and Bigger Business Cabin

Backlash Builds Over Southwest Rule Requiring Some Flyers To Buy Extra Seats

Virgin Atlantic Debuts Revamped Heathrow Clubhouse With Cinema, Royal Box and Work Pods

Lufthansa Launches BABOR Amenity Kits With On-Demand Skincare in First Class

Qantas Half-Year Profit Holds Steady as Costs Climb, Shares Slide

Alaska Air Posts Modest Q4, Issues Wide 2026 Outlook as January Demand Rebounds

American Airlines Rolls Out App Hub for Disruptions With Instant Rebooking and Real-Time Bag Tracking

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Customer Experience

WestJet to Restore Economy Seat Pitch on 737 MAX 8s, Removing One Row

Saudia and Air India Seal Codeshare, Launching in February

American Airlines Adds Pecan Lodge Barbecue to DFW–New York First Class

WestJet Defends Tight 737 Seating After Viral Video Shows Cramped Legs

Passenger Alleges Severe Fungal Infection After Akasa Air Flight as Airline Reviews Complaint

American Adds 100 Spring Departures at O’Hare, Taking Peak Past 500 Flights

United’s Basic Economy Stays Among the Most Restrictive in U.S. Air Travel

American Overhauls DFW Hub to 13 Banks, Adds Longer Block Times Starting in April

Southwest Begins Offering iOS 26 Wallet Boarding Passes, Joining United and Delta

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

Never miss stories about

Customer Experience