Aviation ❯ Airlines

Customer Experience

Service Quality Loyalty Programs In-flight Services Passenger Rights Service Improvements Boarding Process Seating Arrangements Passenger Comfort Passenger Preferences Frequent Flyer Programs

Law Roach Faces Backlash After Public Complaint About Delta One Seat

The dispute highlights how public complaints about premium travel can collide with expectations set by airline marketing.

Jetstar Puts First Revamped 787 Into Service With Wi‑Fi and Bigger Business Cabin

Backlash Builds Over Southwest Rule Requiring Some Flyers To Buy Extra Seats

Virgin Atlantic Debuts Revamped Heathrow Clubhouse With Cinema, Royal Box and Work Pods

Lufthansa Launches BABOR Amenity Kits With On-Demand Skincare in First Class

Qantas Half-Year Profit Holds Steady as Costs Climb, Shares Slide

Alaska Air Posts Modest Q4, Issues Wide 2026 Outlook as January Demand Rebounds

American Airlines Rolls Out App Hub for Disruptions With Instant Rebooking and Real-Time Bag Tracking

WestJet to Restore Economy Seat Pitch on 737 MAX 8s, Removing One Row

Saudia and Air India Seal Codeshare, Launching in February

American Airlines Adds Pecan Lodge Barbecue to DFW–New York First Class

WestJet Defends Tight 737 Seating After Viral Video Shows Cramped Legs

Passenger Alleges Severe Fungal Infection After Akasa Air Flight as Airline Reviews Complaint

American Adds 100 Spring Departures at O’Hare, Taking Peak Past 500 Flights

United’s Basic Economy Stays Among the Most Restrictive in U.S. Air Travel

American Overhauls DFW Hub to 13 Banks, Adds Longer Block Times Starting in April

Southwest Begins Offering iOS 26 Wallet Boarding Passes, Joining United and Delta

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

Southwest Links With Turkish Airlines for One-Ticket U.S.–Istanbul Travel Starting Early 2026

Lufthansa Vows No Further Domestic Cuts for Summer as Product Overhaul Accelerates