Business ❯ Aviation

Airline Policies

Customer Service Change and Cancellation Fees Seating Policies Baggage Fees Lufthansa Flag Pin Regulations Passenger Management Cost Management Customer Experience Customer Loyalty Baggage Regulations Dress Code Customer Relations Passenger Conduct Passenger Safety Passenger Regulations Seating Arrangements Fee Structures Passenger Treatment Employee Conduct Employee Management

Southwest Auto-Assigns Toddler Away From Family, Fueling Dispute Over New Seat Policy

They later sat together after a swap under a policy promising efforts to seat children beside an adult.

Passenger Sues Southwest After Viral In-Flight Assault, Citing 'Free-for-All' Seating